FAQs

Approximately 7 to 13 business days in total. That is 1 to 3 business days for us to verify, prepare and dispatch the order, then roughly 6 to 10 business days in transit. These are estimates rather than guarantees — please allow up to about three weeks if there are carrier delays, severe weather or high seasonal demand. Full detail is in the Shipping Policy.

Free standard shipping within the United States, unless a different charge is clearly shown at checkout. Sales tax is added where your state requires it.

Within the United States only. Some remote locations, US territories and military addresses may be unavailable or need an additional charge — if we cannot deliver under the option you chose at checkout, we will contact you before proceeding. We do not currently offer international shipping.

It is emailed once the carrier generates it, usually 1 to 3 business days after you order. Search your inbox for kirnia and check your Spam and Promotions tabs. An order confirmation is not the same as a shipping confirmation — if that is all you have, the parcel has not left us yet. If nothing has arrived within five business days of ordering, email us. See Track Your Order.

Almost certainly not. Parcels routinely go two or three days without a scan while moving between sorting facilities, especially over a weekend. Let the full 13 business days pass — most arrive well inside that window. If it has not arrived by then, email us and we will open a trace with the carrier.

Check porches, side gates, garages and mail rooms, then ask neighbours and building management. Carriers often scan a parcel as delivered slightly before handing it over, and a good number turn up the next morning. If it has not appeared after 24 hours, email us with your order number and we will file a claim with the carrier.

Yes. You may request a return within 30 days of delivery. For a change-of-mind return you cover the return postage; if the item is faulty, damaged or incorrect, we cover it. There is no restocking fee. Contact us before sending anything back so we can issue a return authorisation — see the Refund Policy.

We inspect the return when it arrives and aim to process approved refunds within five business days. After that your bank, card provider or payment processor may need a further 5 to 10 business days to post it to your account. If more than 10 business days have passed since our refund confirmation, email support@kirnia.com.

Yes — a 12-month limited warranty from the delivery date, running alongside the 30-day return window. It covers manufacturing and material defects under normal use, such as hinges failing within the rated load or magnets losing their hold. It does not cover drops, liquid damage, cosmetic wear or loading beyond the stated maximum weight. Email us with your order number and a photo or short video, and where we confirm a covered defect we replace or refund and cover postage both ways.

The quickest route is to return the original and place a new order once the return is approved, so the colour you want is not waiting on your parcel coming back. For a confirmed defective, damaged or incorrect item we can arrange a replacement directly, without a separate purchase.

Visa, Mastercard, American Express, Discover, Diners Club and JCB, plus Shop Pay, Apple Pay and Google Pay. Everything is charged in US dollars. We never see or store your full card number. See the Payment Policy.

Contact us immediately and we will try, but cancellation and address changes are not guaranteed once processing or fulfilment has begun. Email support@kirnia.com with your order number as soon as you can. Once the carrier has the parcel, most carriers let you redirect from their own tracking page.