Refund policy
Last updated: September 19, 2026
At Kirnia, we want you to feel confident about your purchase. If your order is not right for you, you may request a return within 30 days after the order is delivered, subject to the conditions below.
Return eligibility
To qualify for a return, the product must be returned with all included components, accessories, manuals, gifts, and original packaging.
You may carefully open and inspect the product. However, we may refuse a return or reduce the refund when an item has been damaged through misuse, modified, excessively used, returned incomplete, or returned in a condition substantially different from how it was delivered.
You must provide your order number or another valid proof of purchase.
How to request a return
Before sending anything back, contact us at support@kirnia.com or the chat button on our website.
Please include:
- Your name and order number
- The product you want to return
- The reason for the return
- Photos or video when reporting damage, a defect, a missing item, or an incorrect product
If your return is approved, we will provide the appropriate return address and return instructions.
Do not return products to the address shown on our website unless our customer-support team specifically instructs you to do so. Products sent without prior authorization may not be accepted or may experience processing delays.
Damaged, defective, incorrect, or incomplete orders
Please inspect your order when it arrives. If an item is damaged, defective, incorrect, or missing, contact us as soon as possible—preferably within seven days of delivery—so we can investigate and resolve the issue promptly.
We may request photographs or a short video showing the product, packaging, shipping label, and reported problem.
When we confirm that Kirnia or the carrier was responsible, we may offer an appropriate replacement, a missing component, or a refund. If we require the confirmed defective or incorrect product to be returned, Kirnia will provide return instructions and cover the reasonable return-shipping cost.
Reporting the problem after seven days does not automatically remove any rights you may have under applicable law.
Change-of-mind returns
If the product is not defective and you are returning it because you changed your mind, ordered the wrong item, or no longer want it, you are responsible for the return-shipping cost.
We recommend using a trackable shipping service. Kirnia is not responsible for customer-arranged return packages that are lost or damaged before reaching the authorized return location.
We do not charge a restocking fee for an eligible return. However, expedited or optional shipping charges selected at checkout are generally not refundable unless the service was not provided as promised.
Bundles, promotional items, and free gifts
Products sold as part of a bundle must generally be returned with all items included in that bundle to qualify for a full refund.
Any free gift supplied with the purchase must also be returned unused and in reasonable condition. If part of a bundle is kept, missing, or returned separately, the refund may be recalculated based on the individual price or allocated value of the items kept.
Promotional discounts do not automatically make a product non-returnable. An item will only be treated as Final Sale when that restriction was clearly displayed before purchase.
Items that cannot be returned
We cannot accept returns for:
- Gift cards
- Personalized or custom-made products
- Items marked Final Sale before purchase
- Products damaged through misuse, neglect, unauthorized modification, or improper handling
- Products returned without essential components or containing a different item from the one purchased
These exclusions do not affect any rights that cannot legally be excluded.
Exchanges
For ordinary exchanges, the quickest option is usually to return the eligible product and place a new order after the return is approved.
For a confirmed defective, damaged, or incorrect item, we may arrange a replacement directly without requiring a separate purchase.
12-Month Limited Warranty
In addition to the 30-day return window described above, every Kirnia product carries a 12-month limited warranty beginning on the delivery date.
The warranty covers manufacturing and material defects arising under normal use—for example, hinges that fail within the rated load, magnets that lose their holding strength, or finishes that lift or peel without external cause.
The warranty does not cover accidental damage, drops, liquid damage, cosmetic wear from ordinary use, damage resulting from misuse, neglect, unauthorized modification or improper handling, or damage caused by loading a device heavier than the stated maximum supported weight.
The warranty applies to the original purchaser and is not transferable. It applies to products purchased from kirnia.com. Products purchased from another retailer or marketplace are covered by that seller's terms.
To make a warranty claim, contact support@kirnia.com with your order number, a description of the fault, and clear photographs or a short video showing the problem. Where we confirm a defect covered by this warranty, we will provide a replacement or a refund at our discretion and will cover the reasonable return-shipping cost in both directions.
This warranty does not affect any rights or remedies that cannot legally be excluded under applicable law.
Refund processing
Once your return arrives, we will inspect it and notify you whether the refund has been approved.
Approved refunds are issued to the original payment method used at checkout. We aim to process approved refunds within five business days after completing the inspection.
After Kirnia issues the refund, your bank, card provider, or payment processor may require an additional 5–10 business days to post it to your account. Kirnia cannot control financial-institution processing times.
If more than 10 business days have passed since you received our refund confirmation, contact us at support@kirnia.com.
Order cancellations and changes
Contact us immediately if you need to cancel or change an order. We will try to assist, but cancellation is not guaranteed once processing or fulfillment has begun.
If the order has already shipped, it must generally be handled through the return process after delivery. Refusing delivery does not automatically qualify an order for a full refund, and any recoverable return or carrier charges caused by the refusal may be deducted where permitted by law.
Delayed, lost, or delivered packages
Delivery estimates are not guaranteed delivery dates. A delay within the estimated delivery period does not automatically qualify an order for a refund.
For current shipment information, please visit our Track Your Order page. If tracking has not updated for an unusual period, or if a package may be lost, contact us so we can investigate with the carrier.
If a shipment is confirmed lost, Kirnia will provide an appropriate replacement or refund.
If tracking shows that a package was delivered but you cannot locate it, check the delivery area, household members, neighbors, and any building reception or mailroom before contacting us. We will assist with a carrier investigation, but a delivery scan will not be treated as the only evidence when the available information reasonably indicates a delivery problem.
Return abuse and fraudulent claims
Kirnia reserves the right to reject returns involving empty packages, substituted products, altered items, fabricated evidence, repeated abusive conduct, or other suspected fraud.
We may request reasonable information needed to investigate a claim. This provision does not limit any non-waivable consumer rights.
Contact us
For return, refund, replacement, warranty, or order-related assistance, contact:
Kirnia, operated by Klevo LLC
Email: support@kirnia.com
Phone: +13142279543
Mailing address: 2646 Highway 109, #209, Wildwood, MO 63040, United States
Website: https://kirnia.com
Please obtain return authorization before mailing any product. The address above should not be used as a return address unless we specifically confirm it in writing.