Shipping policy

Effective date: September 19, 2026

Kirnia currently ships to eligible addresses within the United States only.

We understand that receiving your order promptly is important. This Shipping Policy explains our processing times, estimated delivery times, tracking procedures and how we handle delayed, missing or incorrectly addressed shipments.

Free Standard Shipping

Kirnia provides free standard shipping within the United States unless a different charge is clearly displayed during checkout.

Certain remote locations, US territories, military addresses or special delivery circumstances may be unavailable or may require an additional charge. If we cannot deliver an order under the shipping option selected during checkout, we will contact the customer before proceeding.

We do not currently offer international shipping.

Order Processing

Orders ordinarily require 1–3 business days to be verified, prepared and dispatched.

Business days are Monday through Friday, excluding US federal holidays. Orders placed during weekends or holidays will normally begin processing on the next business day.

Processing may take longer because of unusually high demand, incomplete addresses, payment verification, suspected fraud, inventory issues or circumstances outside our reasonable control.

Once processing or fulfillment has begun, we may be unable to cancel the order or change its delivery address.

Estimated Delivery Time

After dispatch, standard delivery ordinarily takes approximately 6–10 business days.

The total estimated time from placing an order to delivery is therefore approximately 7–13 business days.

These delivery times are estimates and not guarantees. Customers should allow up to approximately three weeks for delivery when carrier delays, severe weather, high seasonal demand, remote-area delivery or other exceptional circumstances occur.

Shipping Carriers

Kirnia and its fulfillment partners select an appropriate carrier based on the destination, package size and available delivery network.

The carrier may be USPS, UPS, FedEx or another recognized shipping or last-mile delivery provider. The carrier used for a particular shipment may change according to availability and delivery requirements.

Some orders may be handed from one shipping provider to another carrier responsible for final delivery.

Order Confirmation and Tracking

A confirmation email will be sent to the email address provided during checkout after an order is successfully placed.

When tracking becomes available, we will send a shipping-confirmation email containing the available tracking number or tracking link. Tracking information may require several days to begin displaying movement after the shipping label is created.

Customers can also check the latest available status through our Track Your Order page.

Please ensure that the email address entered during checkout is complete and accurate. Also check your spam, junk or promotions folder if you do not see an expected order or shipping notification.

If you have not received tracking information within five business days after placing your order, contact us at support@kirnia.com or through the Shopify Inbox chat displayed on our website.

Split Shipments and Missing Items

Products, bundle components, accessories or promotional gifts may occasionally be shipped separately. As a result, items from the same order may arrive on different dates and with different tracking numbers.

If part of your order is missing, first check your shipping-confirmation emails and tracking information for additional packages.

If no additional shipment is shown, contact support@kirnia.com with your order number and a description of the missing item. We will review the fulfillment and tracking records.

If we confirm that an item was omitted and no separate shipment is in transit, we will arrange an appropriate replacement or other resolution at no additional product or shipping cost, subject to our Refund Policy.

Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address during checkout.

Before submitting your order, carefully confirm the recipient’s name, apartment or unit number, street address, city, state and ZIP code.

If you notice an error, contact us immediately. We will make reasonable efforts to update the address before fulfillment begins, but changes cannot be guaranteed after an order has entered processing or been dispatched.

Kirnia is not responsible for delays, failed deliveries or losses caused primarily by an incorrect or incomplete address supplied by the customer. If a package is returned to us because of an address error, refusal or unsuccessful delivery, additional shipping charges may apply before it can be sent again.

Delayed Shipments

Carrier tracking may occasionally remain unchanged for several days while a package moves between facilities or shipping partners. A temporary tracking delay does not necessarily mean that the package is lost.

If your order has not arrived after the estimated delivery period, contact support@kirnia.com with your order number. We will review the tracking information and, where appropriate, contact the fulfillment provider or carrier.

We may ask customers to allow a reasonable investigation period before a replacement or refund is approved.

Packages Marked as Delivered

If tracking states that a package was delivered but you cannot find it, please check the delivery location, mailbox, building reception area, household members and nearby neighbors.

You should also contact the carrier because its delivery records may contain additional information.

If the package remains missing, contact support@kirnia.com promptly with your order number and tracking number. We will review the available information and assist with the appropriate next steps.

A “delivered” tracking status does not automatically determine the outcome of every claim. Each case will be reviewed using the available carrier, customer and delivery information.

Lost or Damaged Shipments

If tracking indicates that a package may be lost, or if the carrier confirms a loss, contact us so we can investigate and arrange an appropriate resolution.

If a product arrives damaged, retain the product, packaging and shipping label. Contact us promptly with your order number and clear photographs or video showing the damage, packaging and label.

Damaged, incorrect and missing-item claims are handled in accordance with our Refund Policy.

Refused and Undeliverable Packages

If a shipment is refused, unclaimed or returned because delivery could not be completed, contact us for assistance.

Any refund or reshipment will be determined according to the circumstances, carrier charges and our Refund Policy. Original shipping or return costs that Kirnia cannot recover may be deducted where permitted by law and where the failed delivery was caused by the customer.

Contact Us

For shipping assistance, first visit our Track Your Order page.

If you still require assistance, contact us through Shopify Inbox or by email.

Email: support@kirnia.com
Telephone: +1 (573) 510-2783
Support hours: Monday–Friday, 9:00 a.m.–5:00 p.m. Central Time

Kirnia is operated by:

Klevo LLC
2646 Highway 109, #209
Wildwood, MO 63040
United States